DME Support Clerk

Location: Rancho Mirage, CA 92270

Hours: Monday - Friday 8:00am - 5:00pm

Pay: $23 - $25/hr DOE

Temp-to-hire

The DME Support Clerk is responsible for coordinating and managing the daily workflow related to durable medical equipment orders, authorizations, and patient communication. This position ensures timely processing of DME requests, accurate documentation, and excellent patient service in compliance with internal and payer requirements.

Essential Duties and Responsibilities

Start of Day

• Log into EMR and DME software systems and verify access.
• Check daily task list, messages, and voicemails.
• Review new DME orders or referrals received.
• Confirm the daily patient schedule for DME-related needs.

Authorizations

• Verify which DME orders require insurance authorization.
• Submit new authorization requests promptly.
• Follow up on pending authorizations via payer portals or phone calls.
• Document all status updates and outcomes in the patient chart

Appointments

• Schedule new DME appointments including fittings, pickups, and adjustments.
• Schedule reminder or follow-up appointments for compliance checks, returns, or replacements.
• Confirm next-day DME appointments with patients via phone, text, or patient portal.
• Reschedule missed or cancelled appointments as needed.

Patient Communication

• Return all patient calls and messages regarding DME orders.
• Provide status updates related to authorization, order fulfillment, shipping, or delivery.
• Accurately document all patient communication in the EMR system.

Documentation & Tracking

• Upload or scan authorization approvals or denials into the patient's chart.
• Record delivery dates and schedule follow-up reminders as appropriate.
• Verify completion of all required provider and patient signatures.

End of Day

• Reconcile open tasks including authorizations, calls, and appointments.
• Update the running log of completed authorizations and appointments.
• Flag any urgent follow-ups or unresolved issues for next-day review.

Qualifications

• High school diploma or equivalent required
• Prior experience in medical office, DME, or insurance authorization preferred.
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
• Proficient in EMR systems, Microsoft Office, and payer portals.
• Excellent written and verbal communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.